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Services

Service Catalog

Introduction

Your unparalleled Broadcom trusted professional service provider

With a track record of over 20 years working with Broadcom and a deep expertise in Broadcom enterprise software, Tricise supports customers and resellers across Europe to deploy and adopt the complete Broadcom Enterprise Software Portfolio, with special focus on ValueOps, Automation and AIOPs As Broadcom Value Added Distributor, Tricise delivers high value consultancy and support services in local languages

  • Serving over 700 customers
  • Around 60 reseller partners
  • Over 20 European countries covered
  • Presence in 11 countries
  • Over 100 product certifications
  • Five Broadcom Software Knights

Services

Business Engagement, Discovery & Decision

Includes:
  • Strategic business alignment
  • Portfolio review and investment analysis
  • High level roadmapping
  • C-level engagement and buy in
  • Technology & maturity assessment
  • Project scoping and sizing
  • Solution architecture & design
  • Product Demo & Proof of Concept (POC)
  • PPM Strategy, processes and methodologies
  • Agile transformation advice
  • Compliance analysis
  • Smart start

Implementation

Includes:
  • Project management
  • Stakesholder engagement
  • Implementation and integration planning
  • Configuration and customization
  • Architecture, design and system sizing
  • Add-ons installations & integration
  • Functional and user testing
  • Standardization and best practices
  • Reporting
  • Business Intelligence
  • Development scripting

Education

Includes:
  • Train the trainers
  • User documentation
  • Individual workshops
  • Webinars
  • Knowledge Transfer
  • SAFe training & coaching
  • Change Management
  • Standard and ad-hoc trainings
  • Automic University (Public Training)

Operations & Maintain

Includes:
  • Product expert consultancy
  • Customer care
  • Deployment automation
  • Administration services
  • Application support (manage and support)
  • Solution administration
  • SaaS – Software as a Service
  • MSP - Managed Service Provider

Optimization, Migration & Upgrade

Includes:
  • Detailed roadmap development
  • Solution exploitation (increasing adoption)
  • Functional review and healthchecking
  • Performance optimization
  • Migration tools and proven processes
  • Data loading and data/functionality mapping
  • Version upgrade
  • Major updates advice & execution
  • Infrastructure development upgrade
  • Integration from 3rd party solutions

Support

Includes:
  • Incident and problem management
  • Technical account management
  • Premium support
  • Maintenance contract
  • L0-L1
  • Functional support
  • Full solution management
  • Request fulfilment
  • Change request management
Family
Products
Engage, Discover, Decide
Implement
Educate
Operate and Maintain
Optimise, Migrate, Upgrade
Support
ValueOps
Clarity
YES
YES
YES
YES
YES
YES
Rally Software
YES
YES
YES
YES
YES
YES
AIOps
DX NetOps
YES
YES
YES
YES
YES
YES
APPNETA
YES
YES
YES
YES
YES
YES
DX APM
YES
YES
YES
YES
YES
YES
DX IM
YES
YES
YES
YES
YES
YES
Automation
$Universe
YES
YES
YES
YES
YES
YES
AutoSys
YES
YES
YES
NO
YES
YES
AppWorx
YES
YES
YES
YES
YES
YES
Release Automation (Nolio)
NO
YES
YES
YES
YES
NO
Automic® Automation
YES
YES
YES
YES
YES
YES
Automic® Continuous Delivery Automation (CDA)
YES
YES
YES
YES
YES
YES
Automic® Automated System Copy for SAP
YES
YES
YES
YES
YES
YES
Automic® Automation Intelligence
YES
YES
YES
YES
YES
YES
DevOps
Test Data Manager
YES
YES
YES
NO
NO
YES
ITSM
Service Desk Manager
YES
YES
YES
YES
YES
YES

Products

ValueOps
AIOps
Automation
DevOps
ITSM

Clarity

A fully comprehensive project and portfolio management solution that helps you to successfully manage and strategize your projects and investments

Rally Software

An enterprise-class platform purpose-built to scale agile development to help you you plan, track and measure your work across teams, with real-time visibility and connected to key business initiatives.

ValueOps

Clarity

A fully comprehensive project and portfolio management solution that helps you to successfully manage and strategize your projects and investments

Rally Software

An enterprise-class platform purpose-built to scale agile development to help you you plan, track and measure your work across teams, with real-time visibility and connected to key business initiatives.

AIOps

DX NetOps

Improves time to value through advanced artificial intelligence (AI) capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures.

AppNeta

AppNeta is the only network performance monitoring solution that delivers visibility into the end-user experience of any application, from any location, at any time.

DX APM

Application Performance Management (APM) solutions spot anomalies earlier, predict behaviour, and enable informed automatic corrective actions.

DX IM

DX Unified Infrastructure Management provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data centre, public cloud, and hybrid infrastructure environments

Automation

AutoSys

AutoSys Workload Automation improves the visualization and control of complex workloads across platforms, ERP systems and the cloud.

$Universe

Dollar Universe Workload Automation automates and improves IT workloads. It contains a real-time, event- driven fully distributed architecture.

Release Automation (Nolio)

Automates the deployment of code changes to various environments, such as development, staging, and production. It includes building, testing, and deploying code. Also updating configuration files and managing dependencies.

AppWorx

AppWorx Workload Automation is an innovative, task scheduling solution that accelerates processing, provides visibility and control over business processes and mitigates risk.

Automic® Automation

Provides the agility, speed and reliability required for effective digital business automation. From a single unified platform, it centrally provides the automation capabilities needed to accelerate digital transformation and support growth.

DevOps

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ITSM

Test Data Manager

It quickly locates, secures, designs, creates and provisions ‘fit for purpose’ test data for the efficient, cost-effective test cycles needed to deliver applications faster

Service Desk Manager

Helps IT service desk analysts deliver great customer service through a dynamic experience. Promotes teamwork instead of siloed knowledge stashes and disjointed communications.

Tricise offers in-house developed add-ons to enhance product functionalities

Clarity add-ons
Automic add-ons

3C (Configuration Control for Clarity)

3C Release Manager helps developers, product owners, lead developers and release managers with an easy, release-based deployment tool for Clarity

Automic Advanced Forecast

Advanced Forecast functionality, different views, complete Forecast view

Value Stream Views

Business intelligent system, videowall based, that supports decision makers by providing relevant valuestream details about planned investments and execution

Automic Automation CLI

JAVA-based toolset with additional, practice-oriented Automic Utilities

Clarity Jira Connector

Clarity-Jira Connector enables you to keep governance and agile development synchronized

Automic Transport

Advanced Forecast functionality, different views, complete Forecast view

WBS Editor

Visualize and edit large projects in a Work Breakdown Structure, and keep track on progress and dependencies, where classical Gantt-chart might reach its limits.

T-Help

Customizable and contextual learning system designed to facilitate implementation and organizational change management.

Calendar Manager

Tool for the maintenance and updating of users' personal calendars that takes into account real availability, absences, vacations...

Priorities Calculator

Priorities Calculator

Clarity add-ons

3C (Configuration Control for Clarity)

3C Release Manager helps developers, product owners, lead developers and release managers with an easy, release-based deployment tool for Clarity

Value Stream Views

Business intelligent system, videowall based, that supports decision makers by providing relevant valuestream details about planned investments and execution

Clarity Jira Connector

Clarity-Jira Connector enables you to keep governance and agile development synchronized

WBS Editor

Visualize and edit large projects in a Work Breakdown Structure, and keep track on progress and dependencies, where classical Gantt-chart might reach its limits.

Visualize and edit large projects in a Work Breakdown Structure, and keep track on progress and dependencies, where classical Gantt-chart might reach its limits.

Customizable and contextual learning system designed to facilitate implementation and organizational change management.

Calendar Manager

Tool for the maintenance and updating of users' personal calendars that takes into account real availability, absences, vacations...

Priorities Calculator

Priorities Calculator

Automic add-ons

Automic Advanced Forecast

Advanced Forecast functionality, different views, complete Forecast view

Automic Automation CLI

JAVA-based toolset with additional, practice-oriented Automic Utilities

Automic Transport

Advanced Forecast functionality, different views, complete Forecast view

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